Browse docs

Swaps & time off

Cover a shift, trade with a teammate, or request a day off — and how managers decide.

Shift swaps

There are three ways to hand off a shift you can't work:

Ask anyone to cover — posts the shift so any teammate can pick it up.
Ask a specific person — sends the request straight to one teammate.
Trade — offer one of your shifts in exchange for one of theirs; approving the trade reassigns both.

Add an optional note, send it, and a manager approves or denies. You can cancel a swap while it's still pending.

Time-off requests

Anyone can request time off from Request time off — pick the date range and add a reason if you like. It shows as pendinguntil a manager decides, and you can cancel it while it's pending. Approved time off shows up as a warning when a manager tries to schedule you on those days.

How managers approve

Owners and managers review requests under Team → Swaps and Team → Time off. Approve or deny with one tap; a full decision history is kept so you can see who decided what and when, and change a decision later if needed.

A couple of rules

Managers can't approve their ownrequests — someone else on the management team decides. And right after you approve or deny, there's a few-second window to undo before it's sent, in case of a misclick.

Plans

Requesting time off and claiming open shifts work on every plan, including Free. Shift swaps and approving swaps and time off are part of the Team plan— that's the upgrade most shops hit first.